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UK Contract Cleaning Market Research Report
September 2009

TABLE OF CONTENTS

1. EXECUTIVE SUMMARY 1

2. INTRODUCTION 4
2.1 Definitions 5
2.2 Methodology 5
2.3 Abbreviations 5
2.4 Market Positioning 6
2.5 UK Economy 7
2.6 Market Factors 10

3. MARKET SIZE AND TRENDS 12
3.1 Chapter Summary 13
3.2 Market Size 14
3.3 Market Segmentation 17
3.4 Market Trends 18
3.4.1 Contracting Out of Non-core Activities 18
3.4.2 Working Time Directive 20
3.4.3 Other Employment Issues 23
3.5 Regional Sales 26

4. INDUSTRY STRUCTURE 30
4.1 Chapter Summary 31
4.2 Industry Development 31
4.3 Structure by Turnover 33
4.4 Employment 34
4.5 Company Profiles 35
4.5.1 ISS Mediclean 35
4.5.2 Mitie Group 36
4.5.3 OCS Group 38
4.5.4 Resource (United Kingdom) (formerly Carillion Pall Mall) 40
4.5.5 Rentokil Initial 41
4.5.6 Sodexo 43
4.5.7 Carlisle Cleaning Services 48

5. FORECAST 51
5.1 Chapter Summary 52
5.2 Market Size 52
5.3 Industry 55

6. FURTHER SOURCES & CONTACTS 57
6.1 Trade Associations 58
6.2 Trade Magazines 59
6.3 Trade Exhibitions 60


LIST OF TABLES

1: UK Market for Contract Cleaning, 2005-2009 16
2: Segmentation of the UK Market for Contract Cleaning, by End Use Sector, 2009 17
3: Funding Made Available by SHA for Deep Cleaning Programme in 2007/08 19
4: Regional Distribution of Contract Cleaning Businesses, 2007 and 2008 27
5: Regional Distribution of Business Establishments, 27
6: Regional Distribution of Leading Businesses Sectors, by Region, 2008 29
7: Analysis of the Changes in the Industrial Cleaning Industry, 2004-2008 33
8: Analysis of the Financial Structure of the Industrial Cleaning Sector, 2007 and 2008 34
9: Financial Analysis of ISS Mediclean, 2003-2007 35
10: Key Financial Ratios for ISS Mediclean, 2003-2007 36
11: Financial Analysis of MITIE Group, 2005-2009 38
12: Key Financial Ratios for MITIE Group, 2005-2009 38
13: Financial Analysis of the OCS Group, 2004-2008 39
14: Key Financial Ratios for OCS Group, 2004-2008 40
15: Financial Analysis of Resource (United Kingdom), 2002-2006 40
16: Key Financial Ratios for Resource (United Kingdom), 2002-2006 41
17: Financial Analysis of Rentokil Initial, 2004-2008 43
18: Key Financial Ratios for Rentokil Initial, 2004-2008 43
19: Financial Analysis of Sodexo, 2004-2008 45
20: Key Financial Ratios for Sodexo, 2004-2008 46
21: Financial Analysis of Sodexo Healthcare Services, 2004-2008 46
22: Key Financial Ratios for Sodexo Healthcare Services, 2004-2008 47
23: Financial Analysis of Sodexo Education Services, 2004-2008 47
24: Key Financial Ratios for Sodexo Education Services, 2004-2008 48
25: Financial Analysis of Carlisle Cleaning Services, 2004-2008 49
26: Key Financial Ratios for Carlisle Cleaning Services, 2004-2008 49
27: Forecast UK Market for Contract Cleaning, 2010-2014 54

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